Faq

Frequently asked questions

Find out answers to some of the questions you might need answers and clear your doubts.

FAQs

What is Health Insurance?

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What is an HMO?

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How does the Bonitas Health HMO Plan work?

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Who is eligible to register with Bonitas Health HMO?

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Can I change my plan type?

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How many people does the family plan cover?

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Am I covered for medical emergencies?

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Can I access care without my identification card?

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Can I access while out of state or locality?

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To whom do I send my complaints or make clarifications from?

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How do I choose my health care provider?

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How often can I change my Primary Care Provider?

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What happens if I go to the hospital and I am told that the service I require is not covered?

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Does every member of my family have to use the same primary care physician?

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If I do not attend hospital over a 12 month period, is there any form of refund or compensation paid to me at the end of one year?

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Still have more questions? Find answers in our help center.